Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our location in København, Denmark. You can typically expect your delivery within:

• Denmark: 2–5 business days

Once your package is on the way, you’ll receive an email with a tracking number so you can follow its journey right to your door.

🌍 Do you ship internationally?
At this time, we only ship within Denmark to ensure fast and secure delivery. Please enter your shipping address at checkout to confirm availability in your area.

🔍 How can I track my order?
After your order is processed and shipped, we’ll send you an email that includes a tracking link and number, allowing you to check your parcel’s status at any time.

💳 What payment methods do you accept?
We offer secure checkout with several trusted payment options, including:

• MobilePay

• Visa

• Mastercard

All transactions are encrypted for your safety and privacy.

⏳ What if my order is delayed?
Delivery delays can happen due to holidays, weather, or courier issues. If your order hasn't arrived after the estimated timeframe, please email us at telespremiada@gmx.net with your order number, and we’ll assist you as quickly as possible.

🔁 Can I return my purchase?
Yes, we accept returns within 30 days of delivery as long as the item is:

• Unworn and unused

• In its original condition and packaging

• Returned after contacting us first

To start a return, please reach out to us via email and we’ll guide you through the process.

❗ What should I do if I receive a damaged or incorrect item?
We’re truly sorry if that happens. Please email us at telespremiada@gmx.net within 7 days of receiving your order. Include:

• Your order number

• Clear photos of the issue

We’ll arrange a replacement, refund, or store credit, depending on your preference.

💬 Need further assistance?
We’re here to help! Feel free to contact us during business hours:

📧 Email: telespremiada@gmx.net
📞 Phone: +45 9140 0645
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM CET